1. Ordering & Personalisation

Can I personalise my order?

Yes, most of our products can be personalised with names, dates, logos, or custom messages. Add your personalisation details on the product page or contact us at [email protected] for special requests.

Can you create custom designs not listed on your website?

Absolutely! Share your design idea via [email protected], and we’ll bring your vision to life.

Do you accept bulk or business orders?

Yes, we welcome bulk and promotional orders. Contact us for collaboration options and pricing.

Do you offer backorders?

Yes. If an item is out of stock but available for backorder, you can purchase it, and we will ship it as soon as it’s restocked. Estimated restock times will be shared on the product page or via email.

2. Shipping & Delivery

Where do you ship from?

We ship from Limerick, Ireland.

What shipping carriers do you use?

We use An Post for most items and DHL for larger parcels, all with tracking.

What are your processing times
  • Ready-made items – Shipped within the next business day, often the same business day.
  • Personalised single items – Shipped within two business days, often the same business day.
  • Personalised multiple items & custom orders – Processing time depends on quantity and specific requirements, such as stain drying time. We will provide an estimated dispatch date upon order confirmation.
  • Backordered items – Shipping time varies based on availability but will not exceed 30 business days.
What are your delivery times?

National (Ireland): 2 to 5 working days;
International: 7 to 10 working days (may vary).

What countries do you ship to?

We ship worldwide.

Zone 1:

Ireland and Northern Ireland

Zone 2:

Belgium, Channel Islands, France, Germany, Great Britain, Guernsey, Isle of Man, Jersey, Luxembourg, Netherlands

Zone 3:

Albania, Andorra, Austria, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, French Dependencies, Gibraltar, Greece, Greenland, Hungary, Iceland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Republic of North Macedonia, Malta, Republic of Montenegro, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine

Zone 4:

Abu Dhabi, Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Armenia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bonaire, Botswana, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, China, Congo, Congo Dr, Costa Rica, Cote D'ivoire, Curacao, Dominican Republic, Egypt, El Salvador, Eritrea, Eswatini, Ethiopia, Falklands, Fiji, French Polynesia, Gabon, Gambia, Gaza & Khan Yunis, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Honduras, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea Republic (South), Kuwait, Kyrgyzstan, Lao People's Dem. Republic, Lebanon, Lesotho, Liberia, Libya, Macao, Madagascar, Malawi, Malaysia, Maldives, Martinique, Mauritania, Mauritius, Mexico, Republic of Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nepal, Nevis, New Caledonia, Nicaragua, Nigeria, Northern Mariana Islands, Oman, Pakistan, Panama, Philippines, Puerto Rico, Qatar, Reunion Islands, Rwanda, Saint Barthelemy, Saint Kitts & Nevis, Saint Lucia, Saint Maarten, Saint Vincent & Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Somalia, Republic of Somaliland, South Africa, South Sudan, Sri Lanka, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, United Arab Emirates, United States of America, Uzbekistan, Vietnam, Virgin Islands British, Yemen, Zambia, Zimbabwe

Zone 5:

Argentina, Australia, Bolivia, Brazil, Chile, Colombia, Ecuador, Guyana, New Zealand, Paraguay, Peru, Suriname, Uruguay, Venezuela

Do you offer local pickup?

Yes, select 'Local Pickup' at checkout. We will contact you to arrange a time and meeting point in Limerick City.

3. Returns & Refunds

What is your return policy?

Non-personalised items: Returnable within 14 days if unused and in original condition.
Personalised items: Non-refundable unless faulty.

How do I request a return?

Email us at [email protected] with your order number and photos if applicable. We’ll provide return instructions.

What if my order is damaged or faulty?

Report issues within 7 days of delivery with photos. We will arrange a replacement or refund.

4. Spelling & Grammar Mistakes

What if there is a spelling or grammar mistake in my personalised order?

  • If the error is ours (e.g., we engrave something different from what you provided), we will issue a full refund or send a free replacement.

  • If the engraving matches exactly what you submitted, no refunds or free replacements will be offered. We engrave texts exactly as provided without checking for spelling or grammar.

Examples:

  • If you write “Fionan” instead of “Fionán” (without the accent), we will engrave “Fionan”.

  • If you submit text in all capitals, we will engrave it in capitals unless the font style prevents this.

  • If you want "Satharn, 15 Lúnasa" but submit "Saturday, 15.08", we will engrave "Saturday, 15.08".

Please carefully review your personalised text before placing your order to ensure accuracy.

5. Payments & Pricing

What payment methods do you accept?

Visa, MasterCard, and PayPal.

Are prices inclusive of VAT?

No, as LaserCrafts is below the VAT registration threshold.

6. Collaborations & Wholesale

Do you offer wholesale options?

Yes, we collaborate with local businesses and offer wholesale rates. Contact us for details.

Can I sell your products in my shop?

Yes, we welcome retail partnerships. Reach out to discuss consignment options.

7. Contact & Support

How can I reach you for support?

Email us at [email protected] or call +353 86 445 4739.
Address: 205 Richmond Court, Mount Kenneth Place, Dock Road, Limerick, V94 K316 (Postal address, not a physical shop)

What are your customer support hours?

Monday to Friday, 10 AM – 5 PM. Contact us by email if you need support outside these hours.